Hallmark doors are manufactured with the highest craftsmanship and carry a five-year warranty provided all storage, handling, finishing and hanging instructions are followed.
Hallmark doors are warranted against defects in workmanship and materials, specifically delamination of veneer, or clashings, separation of the skin from the core, veneer splits and excessive distorting from tolerance. The manufacturer will not be held responsible for additional charges of hanging, painting or other charges arising from the replacement of doors.
Inspect all doors upon arrival for freight damage and visible defects. The manufacturer must be notified within four days if damage has occurred. Any claims outside of this time frame cannot be recognised.
When finishing, ensure the door is dry and free from dust and grime. The two faces and all four edges of the door must be sealed and coated (including lock holes and check outs) within four days of arriving on site. Linseed oil or Linseed oil based products are not to be used on any of Hallmark’s interior doors. Staining is at your own risk. Hallmark Doors do not accept any liability for the finished quality of a stained door. Coating ‘slump’ on the veneer joins is normal and will not be considered a defect. The manufacturer is not liable for the paint finish. Any fibre raise should be sanded flat before coats are applied. Fibre raise is a natural reaction and is not considered a defect.
Hallmark interior doors are designed for interior use only and should never be used in a situation subject to exterior conditions, high moisture or high temperature fluctuations such as spa or sauna rooms. Doors installed in bathrooms or laundries that become scratched or damaged are to have the coating repaired immediately. Any repair work must be carried out under the instructions of the coating manufacturer.
+/- 2.0 mm for width, height and thickness
+/- 3.0 mm for squareness across the diagonal of the door
+/- 5.0 mm for twisting or bowing
The warranty does not apply if:
To be read in conjunction with Hallmark interior doors warranty. Hallmark exterior doors carry a five year warranty against defects in workmanship, materials and excessive distortion from tolerance. All technical information, storage and handling specifications are as per the Hallmark interior doors warranty. Exterior doors installed in a situation with high temperature fluctuations such as spa or sauna rooms carry no warranty against warp.
Exterior finishes must be used on all exterior doors. All doors must be fully painted with a full coating system prior to site installation. Exterior doors must not be painted in dark colours as these colours tend to absorb more heat and may cause the door to distort. A light colour has a Light Reflectance Value (LVR) greater than 40 (white is 100, black is zero). Refer to your paint manufacturer for further advice. Note: dark colours on any exterior door will void the warranty.